Privacy Policy

Introduction

This policy applies to the AXONAI website (axonaieg.com) and to all orders and services placed through it or through our official communication channels, such as phone, WhatsApp, and email.

By using the website or completing any order, you agree to the collection and use of your data as described in this policy.

Data We Collect

Data you provide to us

• Contact details: Name, phone number, email address.
• Shipping and billing details: Address, city, governorate, and any delivery notes.
• Account details: Username and password (encrypted) when you create an account on the website.
• Project details: Details about the space and your requirements when you request a site visit or a quote for a smart project.
• Communications: The content of your messages and inquiries with us via the website, WhatsApp, or email.

Automatically collected data

• IP address, device and browser type, and operating system.
• Pages you visit, visit duration, and products you browse or add to your cart.

How We Use Your Data

• Processing, confirming, shipping, and delivering your orders.
• Contacting you about your order, site visit, installation, or technical support.
• Issuing invoices and providing warranty and after-sales services.
• Improving the website and shopping experience and understanding which products interest customers most.
• Sending offers and updates, only with your consent, and you can unsubscribe at any time.
• Complying with legal and accounting requirements, preventing fraud, and protecting the website.

Data Sharing

We do not sell or rent your personal data to anyone. We only share the minimum data needed to provide the service with:

• Shipping and delivery companies: Your name, address, and phone number to deliver your order.
• Payment gateways: To process online payments securely.
• Certified installation teams and technicians: When you request installation or site visit services.
• Technical service providers: Such as hosting and email, under agreements that keep data confidential.
• Government authorities: Only when there is a binding legal request.

Cookies

We use cookies to run the website properly, such as saving your shopping cart, login, and selected language, and to analyze and improve website usage.

You can control or delete cookies from your browser settings. Please note that disabling them may affect some website functions, such as the cart and checkout.

Data Protection

We apply appropriate technical and organizational measures to protect your data from unauthorized access, use, or modification, including:

• Encrypting the connection to the website using HTTPS.
• Encrypting passwords so they are never viewed.
• Restricting data access to authorized staff only.

However, no method of electronic transmission or storage is 100% secure, so we advise you to keep your account login details confidential.

Data Retention

We keep your data for as long as your account is active, or for the period needed to fulfill your orders and provide warranty and technical support, or as required by accounting and tax laws. After that, the data is securely deleted or anonymized.

Your Rights

Under Egyptian Personal Data Protection Law No. 151 of 2020, you have the right to:

• Know what personal data we hold about you and obtain a copy of it.
• Request the correction or update of any inaccurate data.
• Request the deletion of your data, unless we are legally required to keep it.
• Withdraw your consent to marketing messages at any time.
• Object to any processing of your data that violates this policy.

External Links

The website may contain links to external websites or platforms such as WhatsApp, Facebook, Instagram, TikTok, YouTube, and Google Maps. These platforms have their own privacy policies, and we are not responsible for how they handle your data.

Policy Changes

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date, and your continued use of the website after the change means you accept the updated policy.